Gabriel
Richard

Own customer onboarding and launch advisory for top-tier organisations adopting Adobe Learning Manager. Act as a trusted advisor to senior stakeholders across learning, marketing, and business functions, helping customers avoid lift-and-shift approaches and adopt best-practice solution design.

• Managed onboarding of 30+ customers with a total contract value exceeding $30M across industries including Aviation, Education, Legal, Technology, and Healthcare.
• Drive project management and implementation advisory across discovery, onboarding governance, milestone planning, and rollout readiness.
• Lead technical and business coordination including platform configuration, dependency management, and alignment with technical delivery teams.
• Partner cross-functionally to remove blockers and support customer outcomes that strengthen first impressions and long-term expansion.

EdCast LXP platform owner and system admin for 17K+ users. Served as support matrix owner and vendor relationship manager, and was the technical owner of 30+ SSO connections, 12+ API connectors, and 15+ SFTP connections.

• Led 3 critical learning systems migrations to EdCast LXP.
• Managed stakeholders across 14 companies including CLO, Head of Comms, Head of HR Tech, and L&D teams.
• Drove a data clean-up initiative reducing 65K data errors to 5K across 17K users.
• Integrated Gloat Talent Marketplace and re-integrated 5 digital content libraries with 1-click access and data sync.

Technology advisor to functional teams and liaison with core IT. Created and maintained a learning technology roadmap and served as change management lead and SME for all learning technology changes.

• Core team member for LMS migration from CSOD to Workday Learning.
• Implemented RPA, transforming 60 man-hours/month into automation.
• Designed extended enterprise learning solution for agencies and affiliates, scalable from 7K to 100K+ users.
• Improved data quality from 85% to 98% through governance and checks.
• Digitised health, safety, and welcome training at supply sites, achieving ~$100K USD savings per site annually.

System administrator for the organisation, managing SAP SuccessFactors for 12K+ users. SME for advanced content development and learning analytics.

• Created eLearning templates using Adobe Captivate 7 & 8 with branching, variable, and event-based storyboarding.
• Progressed from Technical Support Specialist through to Senior Technical Trainer and LMS Specialist.
• Change Management Specialist on Optus Communications engagement.